Conflict Management

  • It is a major role of a manager to solve conflicts.
  • To do so you will learn in this course about psychological methods and strategies to de-escalate conflicts, get in control of emotions and lead the conflict to a solution.

Content

Your role in a conflict

Controlling your emotions

5 ways for mastering a conflict:

• Self-regulation

• Self-motivation

• Empathy

• Helicopter view

• Professional communication

Strategies for managing a conflict

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