- It is a major role of a manager to solve conflicts.
- To do so you will learn in this course about psychological methods and strategies to de-escalate conflicts, get in control of emotions and lead the conflict to a solution.
Content
Your role in a conflict
Controlling your emotions
5 ways for mastering a conflict:
• Self-regulation
• Self-motivation
• Empathy
• Helicopter view
• Professional communication
Strategies for managing a conflict
