Problem Solving

• Solving problems is a major task in almost all job roles: A customer service representative who has to address a customer complaint, an IT person who has to fix a bug in a software, an engineer who has to eliminate a malfunction of a product and so on.
• To solve a problem you need a systematic approach and the right attitude towards problems. 

Learning Bites

• A3 Problem Solving Approach
• Problem Statement, Scope and Timeframe
• Leader and Team
• Current and Target Condition
• Business Benefit Analysis
• Root Cause Analysis
• Solutions and Implementation Plan
• Sustainability Plan