Problem Solving

  • Solving problems is a major task in almost all job roles: A customer service representative who has to address a customer complaint, an IT person who has to fix a bug in a software, an engineer who has to eliminate a malfunction of a product and so on.
  • To solve a problem you need a systematic approach and the right attitude towards problems. 
  • In this course you will learn about both.

Content

Steps to solving a problem

  • Identifying the problem
  • Defining goals
  • Apply methods of solution finding
  • Assessing alternatives and choosing the solution
  • Execution of the chosen solution
  • Evaluation or cycle of learning

The problem and I

  • My role in solution finding: Am I part of the problem or part of the solution?
  • Different attitudes towards problem

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